A weekend call in Collinsville
Jordyn Besserman called on a weekend in October 2025 with a sewer emergency. Samantha Stein, who answers our phone, picked up right away and booked it, and Brandon Moerlien was at the house within the hour. The job reached the point where the City of Collinsville had to be involved, and Jordyn’s review of the job is on this page, in full.
That is the part people do not expect: when a repair reaches the public main or the street, the homeowner is suddenly dealing with the city as well as a contractor. We do the talking with the city so you are not stuck in the middle of it.
About the houses in Collinsville
The median Collinsville house was built in 1970, about twelve years after Granite City’s. Collinsville sits mostly in Madison County with a piece in St. Clair, and we cover both sides of the line. Whether it is a backed-up floor drain on a Saturday, roots in a clay lateral or a line that needs replacing, the camera goes in first.
Sam answered the phone immediately and got the service scheduled. Brandon was on-site within the next hour. The City of Collinsville had to get involved and the communication from Dig N Drain made it stress-free and super easy!