New PVC elbow coupled to an old sewer line in an open dig

Highland · Madison County

Sewer backup in Highland? Here’s who to call first

Highland’s Public Works checks the city main for free when a sewer backs up; anything between the main and the house is the owner’s.

Call (618) 444-9976 Book Service

Call Public Works first

Highland’s own advice for a sewer backup is good advice: call Public Works first, at 618-654-9891. The city will check its main at no charge. If the main is flowing, the blockage is between the main and your house, and the city says that part is the owner’s to have cleared.

That is where we come in: jet or cable the lateral, run the camera, and show you whether it was a clog, roots, or a pipe that has broken.

How Highland’s sewer system works

The city maintains 61 miles of sanitary sewer feeding its Water Reclamation Facility on Iberg Road, which averages 1.1 million gallons a day against a design capacity of 2.0 million. The median Highland house was built in 1976, so many of the town’s laterals have been in the ground for close to fifty years.

How we work in Highland

Madison County, Illinois
Permits and inspections: City of Highland Public Works
Emergency calls answered 24/7

Highland sewer trouble?

(618) 444-9976 Book Service

In Highland

All eleven of our services are available here

Answers

Common sewer questions in Highland

Who should I call first for a sewer backup in Highland, IL?

Highland Public Works, at 618-654-9891. The city checks its own main at no charge. If the main is flowing, the blockage is between the main and your house, which is the owner’s to clear; that is when to call us at (618) 444-9976.

Who pays to clear a blocked sewer line in Highland?

The owner, when the blockage is in the lateral. Highland says a blockage between the main sewer line and your house is the homeowner’s to have cleared. The city pays for problems in its own main, which is why it checks the main first.

How big is Highland’s sewer system?

The city maintains 61 miles of sanitary sewer feeding its Water Reclamation Facility on Iberg Road. The plant averages 1.1 million gallons a day and is designed for 2.0 million. Everything between your house and those mains is private lateral.

Do you serve Highland at night and on weekends?

Yes. Highland is in Madison County, and Dig N Drain covers the whole county around the clock from Granite City. Call (618) 444-9976 at any hour; once Public Works has confirmed the city main is clear, we come with the jetter and the camera.

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